FAQs

Is it necessary to register on the site before placing an order?

No, anyone can access and navigate our site without any
limitation, and with the possibility of placing an order. The data requested
in this case they will be those necessary for fulfilling the order.


We remind you that registration allows the Customer
to access the Omegor loyalty points program and dedicated promotions.

How do I register on the site?

Click on the icon representing the person in the top right menu, then go to "Sign up now" which is
find on the right; on the next page fill in the fields of the form registration (name, surname, email and password). Entering the password will be repeated twice to avoid any typing errors. Once you click on "Registration" you land on the main page to proceed with placing the order.

Registration is free and does not commit you to anything.

How do I purchase a product?

To purchase a product, you need to access its detail page. There are several ways to do this:

• Click on "Shop" and select one of the categories in the navigation menu;
• Search for a product using the search field located at the top right of the page labeled "Search" and press the enter key. On mobile, the "Search" box will appear by clicking on the magnifying glass icon, which is always present within the navigation menu.

Once all products related to the subcategory (product list) are displayed, you can view the detail page by clicking on the product.

When you have finished selecting products, click on the cart icon (the bag-shaped icon) at the top right and go to "View Cart." Then click on "Proceed to Checkout." Confirm your details or provide a different shipping address and choose your payment method.

What do I do if I forget my login credentials?

In this case, from the Login page, simply click on "Forgot your password?" and follow the instructions; you will receive an email with a link to securely reset your password. Please check your inbox for the email sent automatically by the system, making sure it is not blocked by your spam filter.

How much are the shipping costs?

Shipping to Italy

Shipping within national borders is free.

Shipping abroad

- €15 for orders up to €149.99

- €25 for orders up to €249.99;

- FREE for orders of €250.00 and above.

For shipments outside the European Union, you may be required to pay an import tax or customs duties. These charges are separate from the shipping charges.

To get an idea of ​​the final cost you can consult the following site: https://customsdutyfree.com/duty-calculator/

When will the ordered products be shipped?

We normally process all orders within 24 hours, excluding holidays. Delivery usually takes 72-96 hours.

Which couriers are used for shipping?

We ship worldwide via express courier via UPS, DHL or FedEx.

What payment methods are accepted?

Credit Card, PayPal, Satispay, Bank Transfer and Cash on Delivery.